Terms of Service

1. Service Description

Knight Shift Agents (a DBA of Vega Design Studio LLC) provides AI phone and text assistants for businesses. They answer inbound calls, send SMS responses, qualify leads, and book appointments on behalf of your business.

2. Subscription & Billing

• All plans are billed monthly via Stripe.
• All plans include a 30-day satisfaction guarantee. If you're not happy within your first 30 days, we'll refund 80% of your subscription — no questions asked. The remaining 20% covers your dedicated onboarding and provisioning costs.
• You may cancel your subscription at any time. Access continues until the end of the current billing period.
• Prices are subject to change with 30 days' notice.

3. Usage Limits

Each plan includes specific limits for call minutes, SMS messages, and number of AI assistants. Usage beyond plan limits is metered and billed as overage charges at the end of each billing cycle.

4. AI Assistant Limitations

• AI assistants are designed to assist with common inquiries but are not a substitute for licensed professionals (legal, medical, financial).
• AI assistants may occasionally misunderstand or provide imprecise responses. You are responsible for reviewing conversation logs and correcting errors.
• We do not guarantee any specific revenue increase or lead conversion rate.

5. Your Responsibilities

• You must provide accurate business information for your AI assistant's knowledge base.
• You are responsible for complying with all applicable laws, including TCPA regulations for automated calls and texts.
• You must not use the service for any illegal, harmful, or deceptive purpose.

6. Data & Privacy

Your use of our services is also governed by our Privacy Policy. By using Knight Shift Agents, you consent to the collection and processing of call and message data as described therein.

7. SMS and Messaging Terms

By providing your phone number, you agree to receive SMS and text messages from Knight Shift Agents regarding your account, appointments, and service updates. Message frequency varies. Message and data rates may apply. Reply STOP to cancel or unsubscribe at any time. Reply HELP for assistance.

8. Limitation of Liability

Knight Shift Agents is provided "as is" without warranties of any kind. We are not liable for lost revenue, missed calls, or any indirect damages arising from use of the service. Our total liability is limited to the amount you paid in the 12 months preceding the claim.

9. Termination

We reserve the right to suspend or terminate your account for violation of these terms, non-payment, or abuse of the service. Upon termination, your data will be retained for 90 days and then permanently deleted.

10. Contact

For questions about these terms, email hello@knightshiftagents.com.