You run the jobs.
We'll run the front office.
Don't take our word for it.
Arthur answers Knight Shift's own phone. Ask him what he'd do for your business — then say hola and watch him switch. English and Spanish on every call and text.
Voicemail is where jobs go to die.
Not software you have to learn. Staff we train for you.
The missed call
You can't pick up from under a sink — or legally, on the 405. They don't leave a message. They call the next name on Google.
The hiring headache
And one person at a desk still can't cover lunch, after five, and both lines at once.
1. Housecall Pro, HVAC industry trends (~2M jobs, 2025). 2. BLS median receptionist wage, $18.27/hr (May 2025).
Two trucks or ten.
After hours, the phone is still the bottleneck.
Pick the one that sounds like your week.
You run the trucks and the phone.
A couple of techs, and every call still rings your cell: under a house, on a roof, on the 405. After hours it's you or voicemail.
- Every call answered while you're on a job
- Real emergencies sent straight to your cell
- Everything else booked onto your calendar
Your office closes at five. Your phone doesn't.
Your office person runs the day. Your crew takes nights, weekends, lunch, and the second line, backing your people up instead of replacing them.
- Covers lunch, after five, and the second line
- Chases every estimate to a yes or a no
- Everyone works from the same calls and bookings
Same crew either way. You just start with more of them.
Already have a front desk? Keep them. We catch the overflow and the after-hours calls they can't get to. Try 3 nights on your overflow →
Running a plant, warehouse, or DC with 50+ people? Call-off and after-hours lines for operations →
Up and running in three steps.
You don't touch a setting.
We do the setup. You keep running jobs.
- 1
Tell us how you run things
A 30-minute call, or we come to your shop. Your services, prices, and how you like jobs booked.
- 2
We train your crew
We train them, test them on real calls, and connect your calendar. You approve before they go live.
- 3
They clock in. You stay in the loop
They answer, book the work, and text you the rundown. For your first month, Jacob reviews their calls personally.
Then manage them the way you manage your best employee.
Text them
“Move the Hendersons to Thursday.” Handled, and you get a text back.
Call them
Call your own line from the truck. They know your number and tell you what's on today.
See everything
Every call, lead and booking in one place, on your phone or your office person's computer.
On a notepad and a phone? Change nothing. Missing something? Our sister studio, Vega Design Studio, builds it.
Hire the crew. Skip the hiring.
Pick the roles your business actually needs. They share one number, one calendar, and one inbox — so your customer never notices the handoff.
What "Sarah" handles for you
- Answers every call on the first ring
- Books, reschedules, and cancels jobs
- Quotes your hours, service area, and pricing
- Takes a detailed message and texts it to you
HVAC, plumbing, electrical, roofing, remodel — anyone whose phone rings while they're already on a job.
Here's what happens while you sleep.
- 6:47p“Water heater's leaking.” Booked for 8:00 tomorrow morning.
- 7:58pCaller switches to Spanish mid-sentence. So does your receptionist. Booked.
- 9:12pPrice shopper. Quoted your service-call fee, saved their number.
- 11:42pNo heat, elderly customer. It rings you. You're asleep, so it takes every detail and texts you.
- 2:05aA text: “Do you do tankless?” Answered.
- 6:30aYour rundown lands: 9 calls, 3 booked, 1 emergency, 2 in Spanish.
An illustration, not a client's real data.
What are missed calls costing you?
Move the sliders to match your business. It takes 20 seconds.
The Starter plan at $497/mo would put $9,503/mo back in your pocket.
Assumes 22 workdays a month and that 30% of missed callers would have booked. Plus a one-time setup fee. Estimates, not guarantees.
Priced like an answering service.
Works like your best hire.
One flat monthly price, minutes and texts included, plus a one-time setup fee.
Every plan includes a free website
We build your business a fast, mobile-friendly website with click-to-call and your Knight Shift number, free with any plan. Live within 7 days of your line going live. Hosted free while you're a customer.
Most trades start on Starter: one AI receptionist, nights and weekends included, concierge setup from $250, and 30 days' notice to cancel.
| What you're comparing | Hiring (or adding) someone | DIY AI apps & answering services | Knight Shift |
|---|---|---|---|
| Cost | $3,100+/mo in wages alone | $50–$400 plus your evenings | From $497/mo, set up for you |
| Hours covered | About 40 of 168 | Often just takes a message | Every hour, every plan |
| Languages | Bilingual costs more | Varies by app | English and Spanish, standard |
| Lunch, sick days, vacations | The phone rings out | Still just a message | Covered |
| Your website | A separate bill | Not included | Built free, hosted while you're with us |
| If it doesn't work out | Payroll and liability | Usually month-to-month | 30 days' notice. No contract. |
Wage figure: BLS median receptionist wage, $18.27/hr (May 2025), before payroll taxes, workers' comp, and sick leave.
Built in the Valley.
Answerable to you.
I started Knight Shift in Granada Hills because I kept meeting the same person: an owner who does excellent work and loses jobs to a phone nobody could answer. So we build the crew, train them on your business, and keep them sharp. Anywhere in the San Fernando, Santa Clarita, or Antelope Valley, I'll come to your shop and set you up in person.
JacobFounder, Knight Shift Agents · Granada Hills, CA
Questions owners ask us.
What's the free website?
We build your business a fast, mobile-friendly website with click-to-call and your Knight Shift number, free with any plan. Live within 7 days of your line going live. Hosted free while you're a customer. You keep your domain name (we'll help you register one if you don't have it). Our sister studio, Vega Design Studio, builds it.
Will my customers know they're talking to AI?
Yes — your crew says so at the start of every call, and that the call is recorded. What customers care about is that someone picked up, knew your services, and got them booked.
Does it really speak Spanish?
Yes, on calls and texts, switching mid-call the moment your customer does. Call Arthur at (661) 449-2210 and say hola.
What happens at 2am when it's a real emergency?
It rings you. If you don't pick up, it takes every detail, tells the customer when you'll get back to them, and texts you right away.
I'm a one-person shop. Is this for me?
Starter is built for shops of two to nine people where the owner still takes calls from the truck. If you're solo and losing emergency calls after hours, it can still pay for itself: run your numbers in the calculator above, then call Arthur and decide.
I already have someone answering my phone.
Good — keep them. Your crew covers the gaps: lunch, after five, weekends, and the second line when both ring at once.
Will it work with my software?
Google Calendar and Outlook sync on every plan, alerts go to Slack or Teams, and thousands of apps connect through Zapier. If what you need doesn't exist, our studio builds it.
Give us three nights.
Forward your after-hours calls. Wake up to the rundown. If we don't catch work you would have missed, you've lost nothing.
Yes, an AI answers our phone too. That's the point.